Planet 7 Privacy Policy with Account Security and Data Use
Planet7 Canada Privacy and Data Use
We collect traffic data and user information to manage accounts, process activity, and improve the service in Canada. This information may include a name, phone number, email address, shipping details, credit card details, and other payment information.
Navigation
Cookies and web server logs are also used to recognise repeat visits and improve site design, navigation, and marketing. In practice, some data supports both day-to-day account use and long-term site performance.
We do not sell player personal information to third parties. When information is shared, it is for practical account and service functions rather than outside resale.
Free Play and Real-Money Access
We offer both free play and real-money play. For players in Canada, real-money wagering should only be used where it complies with local jurisdiction requirements.
Accounts are created through the homepage signup flow, and real-money access may require documentation. Players must be 21 or older to create an account.
Banking includes deposits and withdrawals, with a stated withdrawal processing time of 7–10 days. VIP features may also include higher limits, priority payments, faster support, and withdrawal-related benefits.
RNG Certification and Account Security
Game fairness is tied to RealTime Gaming’s RNG certification by Technical Systems Testing. This provides a clearer technical basis for how game outcomes are described.
Security is also central to account use. Account and player activity inside the member area are protected with 256-bit SSL, while the FAQ also references 128-bit encryption for account information.
For players in Canada, this matters most during login, in the cashier, and whenever personal details are entered or updated.
Information Sharing, Licensing and Support
Information may be shared with employees, contractors, agents, related entities, or business partners when needed to fulfil awards or promotions, run surveys, collect payments, or provide requested products and services.
Payment details may also be shared with parties involved in completing a transaction, including Neteller, banks, and credit card companies. This is part of standard payment processing rather than a separate marketing sale.
The service states that it is licensed and compliant in its operating jurisdiction. It is owned by Primrose Media Limited and licensed in Anjouan, Comoros under the Computer Gaming Licensing Act 007 of 2005.
Players must not be residents of any country where online gambling is prohibited. For more information about privacy choices or account handling, support is available through the Contact Us area.
| Policy Area | Key Details | What It Means for Players |
|---|---|---|
| Signup and age rules | Players must be 21 or older to create an account. Registration is completed through the homepage signup flow, and users may be asked for documentation for real-money play. | Helps players confirm eligibility before joining and understand that identity documents may be required for real-money access. |
| Free play and cash play | We offer free play and real-money play. Players who want to wager real money should only do so where it is allowed in their local jurisdiction. | Players in Canada can see that a no-deposit option is available, while real-money play comes with local legal responsibility. |
| Encryption and account security | Account and player activity inside the member area are encrypted with 256-bit SSL. Account information is also referenced with 128-bit encryption. | Shows that login and member-area activity are presented as protected, which matters when entering personal or payment details. |
| Personal and payment data collected | We collect traffic information and user information, including name, phone number, email address, shipping information, credit card details, and other payment information. | Gives players a clear view of the kinds of data involved when opening and using an account. |
| How data may be shared | Information may be shared with staff, service partners, and payment-related parties such as Neteller, banks, and credit card companies when needed for promotions, services, or transactions. | Explains why data may move beyond the casino itself during support, promotions, or payment processing. |
| Sale of personal information | We do not sell player personal information to third parties. | A clear privacy point for anyone reviewing how personal data is handled. |
| Cookies and site tracking | Cookies and web server logs are used to track repeat visitors and improve site design, navigation, and marketing. | Players can expect routine website tracking related to usability and promotional activity. |
| Licensing and legal position | We state compliance in our operating jurisdiction. The service is licensed in Anjouan, Comoros under the Computer Gaming Licensing Act 007 of 2005. | Provides useful context for players in Canada reviewing jurisdiction and access rules. |
| Fairness, support, and cashout timing | Game fairness is tied to RealTime Gaming’s RNG certification by Technical Systems Testing, and withdrawal timing includes a stated reference of 7–10 days. | Combines fairness information, support direction, and a practical cashout expectation. |